Deposit & Cancellation Policy

Deposits:
We require a deposit for all services, which will be applied toward the cost of your treatment.

Cancellation Notice:
Should you need to cancel or reschedule, we kindly ask that you email Hello@SIX1Aesthetics.co.uk at least 48 hours before your appointment. Failure to give this notice will result in the loss of your deposit. This also applies to cancellations without notice. Please check your emails, including spam and junk folders, for appointment reminders and confirmation.

Refund Policy
All services are non-refundable. Refunds will only be given in cases of an approved medical condition, supported by a medical proof note. Treatments that have been prescribed to you (e.g., Anti-wrinkle treatments, Hyalase, etc.) are also non-refundable. Aesthetic treatments are non-refundable and there is no guarantee of satisfactory or pleasing results, as everyone’s results will vary.

Service Guarantee
As a reputable clinic, we strive to ensure that all our clients are 100% satisfied with their service. Our best advertising is our extensive list of happy clients. While we aim to provide an excellent service, there is no way to guarantee specific results from treatments. Therefore, we have a no-refund policy on all treatments and products. Although rare, if you are ever dissatisfied with your treatment, please email Hello@SIX1Aesthetics.co.uk, and we will do our best to resolve the situation.

Terms and Conditions
By booking an appointment with SIX1 Aesthetics, you give your consent to receive treatments from our practitioner. You acknowledge that you have read and understood the terms and conditions outlined here.

• You confirm that you are providing truthful information when booking your appointment.
• You are responsible for consulting a qualified technician for any ailments you have.
• Withholding or providing incorrect information may result in contraindications and/or irritation from the treatment.
• If any information changes between appointments, you agree to inform the practitioner/SIX1 Aesthetics.

SIX1 Aesthetics will not be held liable for any services rendered. All services are non-refundable under any circumstance. You also agree that after the completion of services, SIX1 Aesthetics holds the right to share the work on social media for marketing purposes.

Should you have any cause for complaint regarding services, please submit your concerns in writing to our customer service email at Hello@SIX1Aesthetics.co.uk. We will investigate your complaint and work towards a reasonable resolution.

You agree not to publish or cause the publication of your complaint orally to a third party or in writing. Any defamatory statements made about SIX1 Aesthetics or its practitioners may lead to defamation proceedings, and the clinic reserves the right to claim damages in such cases.

By booking an appointment, you agree that you have read and understand the salon’s Policy, Terms and Conditions, and Terms of Service, which are available on our website. You will not hold the clinic or practitioner responsible for any adverse reactions following the service.

Offers
Discounts and offers cannot be used in conjunction with any other offer or membership plan prices.

Children
For safety reasons, children are not permitted in the treatment area.

Pets
In order to ensure a safe and hygienic environment for our clients, we do not allow pets to accompany you to your appointment.

GDPR & Data Protection

Collection and Use of Personal Information:
At SIX1 Aesthetics, we are dedicated to protecting your personal information and ensuring your privacy. This policy outlines how we collect, use, and share your data when you engage with our services, particularly through our website.

Sensitive Personal Information:
To ensure the safety and effectiveness of our treatments, we may collect health-related information during your booking and treatment process. This information helps us tailor our services to meet your specific needs.

General Personal Information:
We collect data such as your name, contact details, and treatment preferences when you book an appointment. This information is used to manage your bookings, process payments, and communicate important information about your appointments.

Communication Preferences:
We may use your contact details to send you promotional materials and updates about our services via email or SMS. You can manage your communication preferences at any time, including opting out of marketing communications, by following the unsubscribe instructions provided in the messages.

Device Information:
We automatically collect data about your device, including IP address, browser type, and browsing activity, to enhance your experience on our website. This information helps us improve site functionality, security, and marketing effectiveness.

Third-Party Services

We use That Time for managing bookings, which involves sharing relevant personal information to facilitate your appointments. Additionally, we use Google Analytics to understand website usage and enhance the user experience. You can learn more about Google’s privacy practices here.

Data Retention and Security
We retain personal data only as long as necessary to provide our services or as required by law. Personal data is securely stored using password protection and encryption to safeguard against unauthorised access.

Legal Compliance
As a UK-based company, we comply with the General Data Protection Regulation (GDPR). This includes ensuring that we handle your personal data transparently and securely.

Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance user experience and collect information about website usage. By using our site, you consent to the use of cookies as outlined in our Cookie Policy, which provides details on managing your cookie preferences.

Handling Data Breaches
In the event of a data breach, we will promptly assess the situation and notify affected individuals if there is a risk to their rights and freedoms. We will also report significant breaches to the relevant supervisory authority, in accordance with GDPR requirements.

For any queries or concerns regarding your data, please contact us at Hello@SIX1Aesthetics.co.uk.